Voice AI platform
The client
A voice AI platform for service businesses: plumbers, electricians, salons, clinics, law firms, garages, gyms and hotels.
What they needed
Small businesses lose customers every time a call goes to voicemail. They needed every call answered, with the right answer, and the booking actually made while the caller was still on the line.
The hard part
A phone call is unforgiving. A pause of a second and a half feels like a broken line, callers interrupt and change their minds mid-sentence, and a wrong price or a double booking costs the business a customer. All of that had to work for many businesses at once, each with its own calendar, prices and rules.
How we approached it
- 1
Answers come from the business's own records
The agent never answers a price, date or opening from memory. It looks them up in the business's own data during the call, so what the caller hears is what the business would have said.
- 2
Built for speed on the line
Speech to text, the language model and the voice run as one streaming pipeline, so the reply begins the moment the caller stops talking. The target is an answer in under a second.
- 3
Three jobs, one platform
A receptionist that answers and routes calls, an appointment setter that books, and a sales agent that qualifies leads and quotes. Each business picks what it needs.
- 4
Texts only with consent
Confirmations and reminders only go to callers who agreed to them on the call, and any text can be stopped by replying STOP.
What we built
- An AI voice agent that picks up in under a second and works around the clock.
- Booking, pricing and confirmation texts done during the call, with a handoff to a person when the caller needs one.
- Every date, price and opening comes from the business's own records, so the agent never makes one up.
- One platform serving many businesses, each with its own data kept apart.
- A dashboard where each business sees its calls and bookings, and a marketing site to sign up from.